Delivery Policy


ORDER PROCESSING

Please allow 1-2 business days to process your order. Orders placed between Friday to Sunday will be shipped on Monday. Once your order is ready to be shipped, youโ€™ll receive an email from us with your tracking number letting you know your order is on the way!

FLAT RATE DOMESTIC SHIPPING

Orders over $50 are eligible for FREE STANDARD shipping and orders over $149 are eligible for FREE EXPRESS shipping.

  • Standard:ย $8.95 (Free for orders over $50)
  • Express: $15 (Free for orders over $149)

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Estimated delivery time**

Orders are generally delivered within 2-7 business days** usingย Australia Post.

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**Please note that the estimated delivery time is for reference only and is not a guarantee. Actual delivery time may depend on your location and postal network traffic.ย 

Standard*

  • NSW, ACT: 2- 5 business days
  • VIC: 2-7 business days
  • QLD: 2-9 business days
  • SA: 2-6 business days
  • WA: 4-11 business days
  • TAS: 3-9 business days
  • NT: 4-15 business days

Express*

  • NSW: 1-3 business days
  • VIC, QLD, SA: 2-4 business days
  • WA, TAS: 2-5 business days
  • NT: 3-5 business days

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*rural and remote areas may attract longer shipping time.


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INTERNATIONAL SHIPPING

We do not ship outside of Australia at this time.

However, if youโ€™d like to place an order outside of Australia, please email us at cozystickerroom@gmail.com for a shipping fee quotation and we can assist you with the order. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cozy Sticker Room is not responsible for these charges if they are applied and are your responsibility as the customer.

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REFUNDS, RETURNS AND EXCHANGESย 

No change-of-mind refunds.Please choose carefully before you finalise your purchase. If you would like to cancel your order, please contact us immediately at cozystickerroom@gmail.com. Once the order is processed, your order cannot be cancelled. In the event that your order arrives damaged, please email us within 2 days at cozystickerroom@gmail.com with your order number and a photo of the itemโ€™s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at cozystickerrom@gmail.com.ย Please visitย this pageย for full return policy.